Tugas Akhir DIII
Tingkat Kepuasan Pasien BPJS Terhadap Pelayanan Pendaftaran Rawat Jalan RSUD Ungaran
- Bagikan:
Outpatient services are the first contact between the hospital and the patient. Patient satisfaction can determine the quality of services that will be provided by the hospital. A preliminary study based on December 23, 2019 found 5 registration counters at the Ungaran District Hospital that were merged between BPJS patients and General patients, resulting in the accumulation of patients. Officers become overwhelmed in handling patients and lead to differences in service between General patients and BPJS Patients. Registration officers put the General patient first because the service is faster than BPJS patients so that BPJS patients feel the difference in service between General patients and BPJS Patients so that the registration process becomes less optimal and causes queues to be long / slow and causes congestion in the waiting room for registration.The purpose of this study was to determine the level of level of satisfaction for BPJS patient to the outpatient service at RSUD Ungaran.
This research is descriptive with cross sectional approach. Method of data collection is questionnaire. The collected data will be presented in the form of table to describe the level of patient satisfaction.
The results of this study indicate that from 40 samples found the level of patient satisfaction dimension of reliability as much as 77,5%, the dimension of responsiveness as much as 55%, the dimension of assurance as much as 97,5%, dimension of empathy as much as 92,5%, tangibles dimension as much as 82,5%.
Informasi Detail
| Pernyataan Tanggungjawab |
dr. Lily Kresnowati, M.Kes
|
|---|---|
| Pengarang |
Aditiatama Ezhra Paksi - Pengarang Utama
|
| NIM |
P1337437117008
|
| Bahasa |
Indonesia
|
| Deskripsi Fisik |
XIII + 113 hlm
|
| Dilihat sebanyak |
946
|
| Penerbit | Prodi DIII Rekam Medis dan Informasi Kesehatan Semarang POLTEKKES KEMENKES SEMARANG : Polekkes Semarang., 2020 |
|---|---|
| Edisi | |
| Subjek | |
| Klasifikasi |