Tugas Akhir DIII
ANALISIS KUALITAS PELAYANAN BERDASARKAN KEPUASAN PELANGGAN DI BAGIAN PENDAFTARAN RAWAT JALAN DI RUMAH SAKIT UMUM DAERAH UNGARAN TAHUN 2019
- Bagikan:
Quality is the core focus of every effort to provide health services. For patients and society, service quality means empathy, respect and responsiveness to their needs, services must be according to their needs, given in a friendly manner when they visit. Understanding the needs and desires of consumers in this case patients is an important thing that affects patient satisfaction. The increase in patient visits per day causes the work of registration officers to increase. With 3 officers in the outpatient department, the officers have tried to provide quality health services, especially in the registration section, but in the journey they still get complaints from patients. This study aims to assess patient satisfaction with the quality of outpatient registration services in Ungaran Hospital.The type of research used is descriptive quantitative research. the instrument used was a questionnaire with 100 samples. This study uses survey and observation methods.The results of this study showed that 100 patients 11% felt very satisfied, 64% were satisfied, 21% felt dissatisfied, 4% felt dissatisfied with outpatient registration services. And there is a strong relationship between patient
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satisfaction and the dimensions of Reliability, Responsiveness, Assurance, Emphaty and Tangible. It is recommended that registration officers provide more clear information to patients and are advised to add seats that are in the waiting room for outpatient registration.
Informasi Detail
| Pernyataan Tanggungjawab |
dr. Lily Krisnowati, M.Kes
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| Pengarang |
Sariyem - Pengarang Utama
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| NIM |
P1337437117161
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| Bahasa |
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| Deskripsi Fisik |
XVI + 50 HLM.; BIBL.; ILUS.; 29 CM
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| Dilihat sebanyak |
584
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| Penerbit | Prodi DIII Rekam Medis dan Informasi Kesehatan Semarang POLTEKKES KEMENKES SEMARANG : POLTEKES KEMENKES SEMARANG., 2019 |
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| Edisi | |
| Subjek | |
| Klasifikasi |
081
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